Faq

Frequently Asked Questions

For the Beast & Monster
105-pound minimum
270 max (271 you are OVER)
42 inches maximum waist size

For the 8 Zipline Requirement

7 years old minimum
4 feet minimum height
42 inches maximum waist size

YES! Unfortunately, if you don’t reach the requirements,

Unfortunately, you won’t be able to do the tour and will NOT GET A REFUND.

Unfortunately, NO REFUND WILL BE PROVIDED.

You must present the credit card used on the reservation and match the name on a valid ID. The name listed on your credit card must be identical to the contact name listed on your booking.

NO PHOTOS OF THE CREDIT CARD AND ID ARE ALLOWED.
IT MUST BE PHYSICAL.
FAILING TO BRING BOTH REQUIREMENTS WILL RESULT IN THE INABILITY TO GO ON THE TOUR, RESCHEDULE, OR GET A REFUND.

Unfortunately, no. The park is 1 hour and 20 minutes away from San Juan,
1 hour and 45 minutes from the Rio Grande and Ponce, 2 hours from Fajardo.
What you might see in San Juan are offices.

Unfortunately, you won’t be able to do the tour and will NOT GET A REFUND.

We send the address and google maps directions to know how far it is from your location.
Check-in time is 1 hour before your tour time.
If you arrive a minute after your tour time, you won’t go on the tour.
You need to complete some information, take a Ziplining briefing, and prepare with the harness.

Please be on time, and avoid being out!

Unfortunately, you won’t be able to do the tour and will NOT GET A REFUND.

THE PARK IS 1 HOUR AND 20 MINUTES AWAY FROM SAN JUAN
UBER DOESN’T WORK IN THIS AREA, AND CABS CHARGE AROUND
$250 TO $300 TO GET YOU TO THE PARK.

Unfortunately, you won’t be able to do the tour and will NOT GET A REFUND.

We do the tours, rain or shine. Usually, in the rainforest, it showers but stops. Our tour guide will try your best for you to have fun safely.
NO REFUND WILL BE PROVIDED. At the end is a rainforest!

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